Customer Service Glossary
The WAND Customer Service Glossary includes 119 terms with definitions, and 143 synonyms. Top level terms include Customer Information, Customer Service Costs, Incident Management Metrics, Performance Metrics, and Satisfaction Metrics.
The WAND Customer Service Glossary complements many of our other taxonomies including the WAND Customer Service Taxonomy, WAND Retail Taxonomy, WAND Sales and Marketing Taxonomy, WAND Manufacturing Taxonomy, the WAND Telecommunications Taxonomy, and more.
More Business Glossary Information
Business Glossaries are a critical ingredient to any organization's data and knowledge management systems and processes. WAND's Business Glossaries provide your company with a list of business-specific terms and their definitions. These lists help with A.I. training, assigning semantic context, and analyzing data. Having one source for finding key business terms, concepts, definitions, and the relationships between them is a vital part of any organization.
Since it is becoming increasingly more difficult to make sense of complex data and govern it accordingly –– due largely to the fact that today's business world is an extremely complex environment –– having a well-managed, pre-defined business glossary is one of the best ways to make your business run efficiently and supply all workers with the same, relevant information and definitions in their day-to-day tasks. A business glossary takes the guessing out of certain terms which speeds up time to delivery within collaboration efforts.
Consider the word "customer". To some departments of the organization, this word may be used to refer to a company. Another department in the same organization may use the word "customer" to refer to an individual person. While there may be no issue with this word being defined in two separate manners, a problem arises when these two departments communicate and think they are referring to the same thing when in fact, they are talking about two completely difference aspects of the business with the use of one word.
A Business Glossary removes the room for error in multiple uses of a word by providing a company-wide definition for the terms used in everyday business at the organization. No longer are there communication issues between departments when talking about their customers –– both the companies they service and the individuals with which they work.