WAND Hospitality Taxonomy

 

The WAND Hospitality Taxonomy includes 1,151 categories and 352 synonyms covering processes, documents, and concepts important to the travel, lodging, dining, events, and entertainment business sectors. Types of travel categories include Air Travel, Rail Travel and Cruise Lines. Top level terms Include Customer Loyalty Programs, Reservations, and Guests. Terms relating to Travel Regulations, Metrics, Policies, Protocols and Procedures are also in this taxonomy.

 

The WAND Customer Service Taxonomy is an excellent companion to the WAND Hospitality Taxonomy.

 

 

Documentation

WAND Hospitality Taxonomy Summary PDF

 

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